As the HR Manager for Ohio Real Title in Cleveland, Andrew Rosen works with the entire ORT team to ensure the organization runs smoothly and is staffed appropriately. While his day may consist of answering questions related to benefits, reviewing applications, and addressing operational and performance-based needs, his role consists of so much more. In fact, it is his ability to resolve interpersonal conflict, and his willingness to gather and address employee feedback and concerns that make the culture at ORT such a positive and collaborative one.
Fast Facts About Andrew Rosen:
Andrew credits his patience and eagerness to listen as helping him to be successful in his role with ORT. He says, “I have found that a lot of the time people just need someone who will listen, but not necessarily fix everything.” He goes on to note that “My role in HR is to be that listening ear and if the employee needs me to do something, I consider that my top priority.”
We recently had the opportunity to talk with Andrew about his work, as well as his life outside of Ohio Real Title.
How do you think Ohio Real Title is different from other title companies?
Ohio Real Title puts total trust in its employees. We give employees the tools they need and we let them take it from there. Have questions, just ask. Need help, we’re here. But at the end of the day, we trust our employees to do the job.
What is your favorite thing about working at Ohio Real Title?
I love the freedom that I have in my daily work. Freedom from rigid routine and knowing that every day is different is exciting to me.
How did your role at ORT change during the pandemic?
My role in HR has changed significantly during the pandemic. There are new challenges every day to ensure that we are in compliance with safety requirements and that we are balancing employees ever-changing personal lives. I make sure we are able to do both successfully.
Personally and/or professionally, what are some lessons learned during the pandemic?
Personally, I have learned the importance of letting go and living in uncertainty. I am getting married this upcoming October, and I have learned that nothing is guaranteed and that is okay. What matters is knowing when to let go of the small stuff and be present in the moment.
Professionally, I have learned that my job truly is a service role in that I serve our employees the way that our employees serve our clients. I am there to make sure they feel safe and secure at work and that they have what they need to do the job.
How is your new normal different? Is there anything you hope doesn’t go back to the way it was?
My new normal is that you don’t know what tomorrow holds so be intentional in all that you do.
I hope that we don’t forget how important our friends and family are. Before the pandemic, I was always busy with something. But now my schedule is full of family outings and gatherings with friends. It’s a lot more important than whatever I was doing before.
When you are not working, how do you like to spend your free time?
I love movies. Any chance I get to immerse myself into a good movie, I take it. I also love to read.
What are you listening to/reading/watching?
Right now I am reading The Lord of the Rings. I just finished watching all of Game of Thrones, so I am in a bit of a fantasy kick.
What are three words that your clients and/or colleagues have used to describe you?
Reliable
Dedicated
Considerate
What are your words to live by?
I have a quote that I live by from Viktor Frankl: “Everything can be taken from a man but one thing: the last of human freedoms — to choose one’s attitude in any given set of circumstances, to choose one’s own way.”