The Sales and Marketing Representative for Cleveland and North Ridgeville locations of Ohio Real Title, Jennifer O’Malley is responsible for the western region of Northeast Ohio. She spends her time building relationships with both new and existing clients. While her tactics have changed over the past few months, she continues to connect with her clients in a variety of ways but thinks a good old-fashioned phone call is sometimes best.
Prior to joining ORT, Jennifer was the General Manager of her family’s restaurant and pub in the Cleveland area. “I loved the energy and comradery of our team that was more like a family,” she says. The sense of family is one of the things she enjoys most about working at Ohio Real Title, “We are a team and we all work together with the same vision for success and growth.”
We recently had the opportunity to talk with Jennifer about her work, as well as her life outside of Ohio Real Title.
Fast Facts About Jennifer O’Malley:
What personal qualities do you have that help you to be successful in your role at ORT?
I like to help solve problems, issues often come up and I like to problem solve to get a win-win result for all parties. I am very detail oriented and organized, both attributes have been extremely helpful in my work.
How do you think Ohio Real Title is different from other title companies?
ORT cares about our clients and employees. The company as a whole is always looking for ways to stay ahead of the curve in business, seeking out technology and tools to facilitate making the closing process more streamlined for our staff, agents, and clients.
What is your favorite thing about working at Ohio Real Title?
The people who work for ORT are what makes it so special and successful. We have the best people in the industry working to the same goal, a positive client experience. We are a team and we all work together with the same vision for success and growth.
How did your role at ORT change during the pandemic?
With direct face-to-face interaction disappearing suddenly in March, Zoom and FaceTime became very important items in my tool kit. In place of networking events and meetings, connecting on the telephone has become vital, there are some things that just are not the same in an email.
Personally and/or professionally, what are some lessons learned during the pandemic?
A lesson I learned is to slow down and take life day by day. Appreciate what and who you have around you. I have found that connections with our clients have become more genuine and deeper.
When you are not working, how do you like to spend your free time?
I enjoy spending time with my husband, Chris, our family and our two cats, Summer and Autumn. We like to explore Ohio by taking fun weekend adventures. We also enjoy beer and wine tastings and and I am trying to perfect homemade chocolate chip cookies!
What are you listening to/reading/watching?
I am reading Nine Lives by Dan Baum and Resistance by Tori Amos. I also am watching Peaky Blinders on Netflix.
What are three words that your clients and/or colleagues have used to describe you?
Efficient, knowledgeable, dedicated.
What are your words to live by?
Do not measure your progress using someone else’s ruler.